Compliance Summary

Company: Encrivo LLC
Address: 254 Chapman Rd, Ste 209, Newark, DE 19702, USA
Email: [email protected]
Phone: +1 (302) 579-7365

1. Privacy & Data Protection

  • Encrivo follows a strict no-logs policy – we do not track, monitor, or store user browsing history, IP addresses, or online activity.
  • Only minimal account data is collected (email, subscription details, payment confirmation).
  • We comply with GDPR (EU) and CCPA (California) by offering users the right to access, delete, or restrict their personal data.
  • Data is encrypted with AES-256 standards and stored securely.

2. Terms of Service (ToS)

  • Encrivo provides VPN services under a subscription model (premium-only).
  • Users must not use the service for illegal, abusive, or harmful purposes.
  • Accounts may be terminated for violations of the ToS.
  • Jurisdiction: State of Delaware, USA.

3. Refund Policy

  • 7-Day Money-Back Guarantee for new users.
  • Refunds after 7 days are granted only in exceptional cases (e.g., technical failure or billing errors).
  • App Store & Google Play users must request refunds via their respective platforms.

4. Cookie & Data Processing Policy

  • Cookies are used only for essential functionality, performance analytics, and limited marketing.
  • No third-party advertising cookies are used.
  • Users can disable cookies in browser/app settings.
  • Data processing is limited to account, payment, and service performance data.

5. Security Standards

  • End-to-end encryption for VPN traffic.
  • Regular infrastructure monitoring and security audits.
  • Payment processing handled by trusted third-party providers (Stripe, PayPal, Google, Apple).

6. Children’s Privacy

  • Service is restricted to users 18 years and older.
  • No data is knowingly collected from minors.

7. Compliance Coverage

✔ GDPR (General Data Protection Regulation – EU)
✔ CCPA (California Consumer Privacy Act – USA)
✔ PCI-DSS (via Stripe/PayPal for payments)
✔ Google Play / Apple App Store policy compliance

8. Contact for Legal & Compliance

For compliance inquiries, please contact:

📧 [email protected]
📞 +1 (302) 579-7365
📍 254 Chapman Rd, Ste 209, Newark, DE 19702, USA

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