Effective Date: 20 August 2025
Encrivo LLC (“Encrivo”, “we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, apps, and VPN services (collectively, the “Services”).
By using Encrivo, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services.
1. Information We Collect
We are a no-logs VPN provider. This means we do not monitor, record, or store your browsing activity, connection logs, or online content.
However, to operate and improve our Services, we may collect the following limited information:
- Account Information: Email address, payment details, and subscription status provided during registration or checkout.
- Technical Information: Device type, operating system, app version, and crash reports (for troubleshooting).
- Connection Metadata (minimal): Aggregated usage statistics (e.g., server load, total number of active connections) without identifying individual users.
2. How We Use Your Information
We use collected information only for:
- Account setup and management.
- Processing payments and refunds.
- Customer support and troubleshooting.
- Improving performance, security, and reliability of the Services.
- Legal compliance where required.
3. Data We Do Not Collect
Encrivo does not collect, store, or share the following:
- Browsing history or websites visited.
- DNS queries.
- Connection timestamps.
- Original IP addresses or assigned VPN IPs.
- Any personal communications, files, or content transmitted through the VPN.
4. Sharing of Information
We never sell, rent, or trade your data.
We may share limited information only with:
- Payment Processors (e.g., Stripe, PayPal, etc.) for secure billing.
- Legal Authorities if required by law and only with proper due process.
5. Security of Information
We implement strict technical and organizational measures to safeguard your information, including:
- AES-256 encryption for all VPN traffic.
- Multi-factor access controls for systems.
- Regular security audits and monitoring.
6. Data Retention
- Account information is retained as long as your subscription is active.
- Payment records may be retained for legal and tax compliance.
- All other data (e.g., connection logs, browsing activity) is not stored at any time.
7. Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
8. International Data Transfers
As a global VPN service, some technical processes may involve data transfer across borders. We comply with applicable data protection laws (including GDPR for EU users).
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information.
- Object to certain data processing activities.
- Request data portability.
To exercise your rights, please contact us at [email protected].
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
📧 Email: [email protected]
📞 Phone: +1 (302) 579-7365
📍 Address: 254 Chapman Rd, Ste 209, Newark, DE 19702, USA
11. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in technology, laws, or business operations. Any changes will be posted on our website with an updated “Effective Date.”