BENEERA LLC, the company behind Encrivo VPN, lets you delete your Encrivo VPN account and the personal data associated with it. You can do this yourself in the app, or request it by email if you cannot access the app.
Your account is deleted immediately and you are signed out. After deletion you can no longer sign in with that account.
If you can't access the app, email support@encrivo.com from the email address on your account with the subject "Delete my account". To protect your account, we may ask you to verify ownership before we process the request (for example, by confirming details only the account holder would know). We process verified deletion requests as promptly as we reasonably can.
When your account is deleted we:
If you subscribe to Encrivo Premium through Google Play and your subscription is still renewing, deleting your account cancels the renewal with Google Play as part of the deletion, so that you are not charged again; a free trial that is still running does not convert into a paid subscription. You do not need to cancel in Google Play first. If you ask us by email, the renewal is cancelled when we carry out the deletion, not when you send the request; if a renewal is due before then, cancel in Google Play yourself to avoid that charge. Premium access ends immediately, and unused paid time is not refunded automatically (refund requests are handled by Google Play under its refund policies). Google Play may continue to show the subscription, marked as cancelled, until the end of the period you already paid for; this does not mean that Premium is still available. If Google Play does not confirm the cancellation at that moment, your account is still deleted and we keep retrying automatically; check Google Play → Payments & subscriptions to confirm that the subscription shows as cancelled, or contact support@encrivo.com. If you would rather keep Premium until the end of the period you have paid for, cancel in Google Play instead and delete your account after that period ends. Deleting your account also ends any remaining Premium time on a subscription you have already cancelled.
We retain some payment, subscription, security, audit, and abuse-prevention records for fraud prevention, security, accounting, chargeback handling, and legal and compliance purposes. After deletion these records no longer contain your email address or profile, except that administrator audit entries for changes an operator made to your account, and server logs of sign-ins and registrations, may still show the email address used at the time. The retained records are pseudonymized, not anonymous: payment, subscription, and abuse-prevention records stay linked to the deleted account’s internal identifier, and retained connection-event entries keep the time, server, data volume, and IP address recorded at the time. If you subscribed through Google Play, they include your Google Play purchase records (order ID, encrypted purchase token and its fingerprint, plan, subscription dates and status, and the history of notifications and verification results), which stay linked to the deleted account so that a subscription cannot be claimed by a different account and so that an outstanding renewal can still be stopped and refunds, chargebacks, and accounting obligations can be handled. We do not currently have a fixed deletion schedule for these retained records. Data deleted from our live systems can remain in database backups until those backups are deleted. See Sections 5 and 7 of the Privacy Policy.
Contact support@encrivo.com. See also our Privacy Policy and Terms of Service.